ITS Helpdesk Thanksgiving Hours

Students and Faculty:

 

Due to the Thanksgiving holiday, and in accordance with the Texas A&M academic calendar, the ITS Helpdesk will close on Wednesday, November 27th at 5pm. We will resume normal operations Monday, December 2nd at 8am.

Please make alternate accommodations if you need to print Thursday thru Sunday.

As always, please let us know if you have any questions or concerns.

 

Regards,

Information Technology Services

 

Server Maintenance - Friday @ 6pm

Maintenance Outage
Friday, October 25,  2013
6:00pm - 12:00am


A maintenance window for IT services will occur this Friday from 6pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, various services will be unavailable, including:

  • email and calendaring
  • college-hosted websites
  • printing services
  • network licenses (Autodesk, ArcGIS, Rhino, On-Screen TakeOff, etc.)

If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584, or email helpdesk@arch.tamu.edu.

Information Technology Services

 

Server Maintenance - Friday @ 6pm

Maintenance Outage
Friday, September 27, 2013
6:00pm - 12:00am


A maintenance window for IT services will occur this Friday from 6pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, various services will be unavailable, including:

  • email and calendaring
  • college-hosted websites
  • printing services
  • network licenses (Autodesk, ArcGIS, Rhino, On-Screen TakeOff, etc.)

If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584, or email helpdesk@arch.tamu.edu.

Information Technology Services

 

Server maintenance - Friday @ 6pm

Maintenance Outage
Wednesday, June 28, 2013
6:00pm - 12:00am

 

A maintenance window for IT services will occur this Wednesday from 6pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, some services will be unavailable, including:

  • printing services
  • hosted VMs for research groups

If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584, or email helpdesk@arch.tamu.edu.

 

Information Technology Services

Maintenance Completed

ITS has completed the scheduled maintenance.  If you notices any issues with ITS services, please report them to helpdesk@arch.tamu.edu.

Information Technology Services

Maintenance Outage

Wednesday, May 22, 2013
6:00pm - 12:00am

A maintenance window for IT services will occur this Wednesday from 6pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, various services will be unavailable, including:

  • email and calendaring
  • access to networked file shares (filer)
  • college-hosted websites
  • printing services
  • licensed software, including Autodesk, ArcGIS, P6, and On-Screen Takeoff will be unavailable if students try to access them after 6pm.  Students who started using the software prior to 6pm should be okay, but may experience intermittent availability issues.

During the maintenance outage, students are encouraged to seek alternate computing resources.  The ability to log in, access home drives, use licensed software, or printing will be intermittent during this maintenance outage.  

Anyone with questions or concerns regarding this maintenance outage is welcome to visit with ITS to discuss their concerns.  If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584, or email helpdesk@arch.tamu.edu.

 

Information Technology Services

Interim & Summer Hours

 

College Faculty, Staff, and Students,

 

Congratulations on putting another semester behind us!

As we transition from Spring to Summer semesters, ITS will have the following hours of availability:

 

Interim

May 9 - Jun 2

&

Aug. 15 - Aug. 25

Mon. - Fri.8:00 AM - 5:00 PM
Sat. & Sun.CLOSED
SummerJun 3 - Aug. 14
Mon. - Thurs.8:00 AM - 8:00 PM
Fri.8:00 AM - 5:00 PM
Sat. & Sun.CLOSED
Holiday Closures:May 27 & July 4

 

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

 

-- Information Technology Services

Another Phishing Warning

 

College Faculty & Staff,

Yet again, many of you may have received an email with the subject, "Notice From Texas A&M University."  It appears to originate from a University of Iowa account and the body of the message suggests you should "log in" to their site to update your personal information for security reasons.  Please understand that this message is a phishing attempt and was not legitimately sent by Texas A&M University or the College of Architecture.

A phishing attempt is an attempt to collect confidential information from Internet users, typically by sending an e-mail that looks as if it is from a legitimate organization but contains a link to a fake web site that replicates the real one. The data that is obtained is then usually used for illicit purposes.  Please disregard and delete the email.

Here are a few useful hints to help you determine the validity of an email that may be a phishing attempt:

  • Receiving email from a suspicious source (or someone you don¹t know)
  • Links in an email that take you to a website with which you have no affiliation
  • Spoofing popular websites or companies
  • Not addressing you by name
  • In this case, please do not click the link inside the phishing email. The email may be safely ignored and deleted.

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

 

-- Information Technology Services

Email Phishing Warning

 

College Faculty & Staff,

Many of you may have received an email with the subject, "Notice From Texas A&M University." The body of the message suggests you should "log in" to their site to update your personal information for security reasons. Please understand that this message is a phishing attempt and was not legitimately sent by Texas A&M University or the College of Architecture.

A phishing attempt is an attempt to collect confidential information from Internet users, typically by sending an e-mail that looks as if it is from a legitimate organization but contains a link to a fake web site that replicates the real one. The data that is obtained is then usually used for illicit purposes.  You may safely disregard and delete the email.

Here are a few useful hints to help you determine the validity of an email that may be a phishing attempt:

  • Receiving email from a suspicious source (or someone you don¹t know)
  • Links in an email that take you to a website with which you have no affiliation
  • Spoofing popular websites or companies
  • Not addressing you by name
  • In this case, please do not click the link inside the phishing email. The email may be safely ignored and deleted.

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

 

-- Information Technology Services

Easter Weekend Hours

 

The College of Architecture will be open normal business hours through the Easter holiday (Friday, Saturday, and Sunday).  

As a reminder, hours of operation are as follows:

Friday 8:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday 1:00 PM - 8:00 PM

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

 

-- Information Technology Services

Network outage on March 2 - Lang A

 

Summary:

 * Network outage Sat., March 2

 * Outage will only affect building A, floors 3-4

 * Connectivity spotty from 8am to 5pm

 

Details:

In order to complete the wireless network upgrade that was started last semester, there will be a network outage in Langford building A on Saturday, March 2. This outage will only affect connectivity on floors 3 and 4 of the A building, and will only be in effect between 8am and 5pm.

In practice, the actual outage will only last 2-3 hours, but connections on these floors may notice spotty connectivity until 5pm. The wireless network on these floors will likely be unavailable most of the day.

If you notice any connectivity problems that persist beyond 5pm, please contact the Helpdesk at 862-8584 or via email at helpdesk@arch.tamu.edu. Although the Helpdesk will be closed after 5pm, these channels are monitored, and ITS staff will respond. And notify central networking if necessary.

Faculty: please notify any students in your classes if this outage may affect them. There are open-access computers available on the 1st and 2nd floors of Langford A for students that were planning on working in the building that day.

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

 

-- Information Technology Services

Maintenance Outage - Friday, February 22, 2012, 8:00PM - 12:00AM

 

As part of normal operations, ITS schedules a monthly maintenance window for IT services on the last Friday of each month.

The maintenance window for IT services will occur from 8pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, various services may be unavailable, including access to networked file shares (filer), some websites, and email services.

If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584 or email helpdesk@arch.tamu.edu.


-Information Technology Services

 

Email scam warning

 

College Faculty & Staff,

It has come to ITS' attention that many of you may have received an email with the subject, "Information Technology Services Texas A&M University."  The body of the message suggests you have contracted a computer virus and requests you click on a link to "upgrade" your email, otherwise you will be deleted.  Please understand that this message is a phishing attempt and was not legitimately sent by Texas A&M University or the College of Architecture.

A phishing attempt is an attempt to try to collect confidential information from Internet users, typically by sending an e-mail that looks as if it is from a legitimate organization but contains a link to a fake web site that replicates the real one.  The data that is obtained is then usually used for illicit purposes.  

Here are a few useful hints to help you determine the validity of an email that may be a phishing attempt:

  • Receiving email from a suspicious source (or someone you don¹t know)
  • Links in an email that take you to a website with which you have no affiliation
  • Spoofing popular websites or companies
  • Not addressing you by name

In this case, please do not click the link inside the phishing email.  The email may be safely ignored and deleted.  

As always, if you have any questions or concerns, please don't hesitate to contact ITS in person in Langford A122, calling (979) 862-8584, or through email at helpdesk@arch.tamu.edu.

Accidental message from ITS; Please disregard

 

Please ignore the previous message from our automated task system; a misconfiguration caused the program to unintentionally email many clients with an invalid message.

If you received a message with the subject "Issue Subscription" and text that says "(0 issues)" in the body, this can be disregarded. We're very sorry for any inconvenience -- we understand all too well how quickly inboxes get clogged with junk mail. We try very hard to only send you mail when it really matters.

If you have a real issue to report, remember you can always contact the Helpdesk via email at helpdesk@arch.tamu.edu, phone at 862-8584, or in person at Langford A122.

--

Your friendly ITS admins

Maintenance Outage - Dec. 19, 2012, 8:00PM - 12:00AM

 

As part of normal operations, ITS schedules a monthly maintenance window for IT services on the last Friday of each month; this month the maintenance window has been moved to this Wednesday, December 19th.

The maintenance window for IT services will occur from 8pm to midnight. This window will allow ITS staff to perform regular maintenance on college and research servers, including security patches and upgrades. During this time, various services may be unavailable, including access to networked file shares (filer), some websites, and email services.

If you experience any unexpected behavior following the maintenance window, please contact the Helpdesk at 862-8584 or email helpdesk@arch.tamu.edu.

 

Information Technology Services