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Introduction

The College of Architecture - IT Helpdesk provides many services at a reduced cost, however, certain items require additional funds to purchase. Any large format printing, color printing, or additional black and white quota must be purchased from the Helpdesk. The two forms of payments accepted are Debit/Credit cards and Department Accounts.

Forms of Payment

Debit/Credit Card

The most common form or payment is with a debit/credit card. Card payments are required before prints are released. Credit/Debit cards cannot be charged in larger amounts than the current print if desired by the client.  

Department Accounts

Departmental Accounts are managed by the Business Office and the account holder. College employees have access to certain accounts that can be used to charge prints. These accounts are used in place of Debit/Credit cards.  Accounts typically expire every fiscal year or when they have expended all their available funds and have to be renewed every Fall semester. Charge accounts can be created through the Business Office in A206. Once an account has been authorized, the selected members will be added to the account to allow account printing. You can request a Printing Account here.

Payment Procedures

Charges

Either the payment is charged before a print is released or the printing account is allocated. If you do not have enough funds available you will be unable to print your document. A tax of 8.25% will be charged on all debit/credit card transactions.

Refunds

Refunds can be issued for errors caused by ITS equipment and are at the digression of the Helpdesk Manager. If you would like a refund on a print, you must present the print to the Helpdesk Manager with your original receipt of purchase.